Patient Coordination and Navigation

• Serve as the primary liaison between patients, families, physicians, nurses, and other healthcare professionals.
• Coordinate the patient journey from registration, consultation, investigations, treatment, admission, discharge, and follow-up care.
• Facilitate timely scheduling of consultations, procedures, surgeries, diagnostic tests, and specialist referrals.
• Coordinate patient transfers between departments and clinical units as required.
• Ensure patients and families are adequately informed regarding treatment plans, procedures, timelines, and care pathways.
• Assist patients in navigating hospital services efficiently.

Communication and Stakeholder Management

• Maintain effective communication among consultants, nursing teams, diagnostic departments, pharmacy, laboratory, radiology, and administrative services.
• Liaise with internal stakeholders to ensure smooth execution of patient care plans.
• Coordinate multidisciplinary discussions and facilitate timely communication of patient-related information.
• Provide regular updates to patients and their families regarding treatment progress and planned interventions.
• Escalate concerns, delays, or operational issues to the relevant department heads.

Admission, Discharge and Follow-Up Coordination

• Coordinate patient admissions, room allocations, transfers, and discharge processes.
• Ensure discharge documentation, prescriptions, medical reports, and follow-up appointments are prepared in a timely manner.
• Assist patients and families in understanding discharge instructions and post-treatment care requirements.
• Arrange follow-up appointments and monitor patient compliance with recommended care plans.
• Support continuity of care initiatives to improve patient outcomes.

Patient Experience and Service Excellence

• Promote a patient-centered culture and ensure a positive patient experience throughout the care journey.
• Address patient concerns, inquiries, and service-related issues promptly and professionally.
• Support patient satisfaction initiatives and contribute to service improvement programs.
• Assist in handling patient feedback, compliments, and complaints in collaboration with the Patient Relations team.
• Maintain confidentiality and uphold patient rights at all times.

Insurance and Administrative Coordination

• Coordinate with insurance companies, third-party administrators, and corporate clients where applicable.
• Facilitate pre-authorizations, approvals, and documentation required for insured patients.
• Ensure completeness and accuracy of patient information and records.
• Maintain appropriate documentation and reports related to patient coordination activities.

Clinical Support

• Collaborate with healthcare teams to ensure continuity and quality of patient care.
• Monitor patient progress and facilitate access to required services.
• Assist in organizing health promotion activities, patient education sessions, and wellness programs.
• Support vaccination campaigns and preventive healthcare initiatives when required.

Quality and Compliance

• Ensure compliance with hospital policies, patient safety standards, and regulatory requirements.
• Participate in quality improvement initiatives aimed at enhancing patient satisfaction and operational efficiency.
• Contribute to the implementation of best practices in patient care coordination.
• Participate in departmental meetings, training sessions, and continuous professional development activities.