KEY RESPONSIBILITIES & MISSIONS

·        Perform end-of-day financial audits and reconcile all hotel transactions.

·        Verify and balance revenue from all departments (front office, F&B, housekeeping, etc.).

·        Prepare daily financial reports for management review.

·        Handle guest check-ins and check-outs during the night shift.

·        Respond to guest inquiries, requests, and complaints professionally.

·        Ensure accuracy of billing, postings, and room charges.

·        Monitor hotel security and report any unusual activity.

·        Maintain front desk operations and ensure smooth overnight service.

·        Coordinate with housekeeping and security departments as needed.

·        Prepare and distribute reports to relevant departments.

·       Primarily supervises front office team members to ensure efficient and smooth operations for producing excellent feedback and guest satisfaction. Responds in a professional and courteous manner to guests by providing accurate and timely information and services.

·       You will also ensure hotel charges are processed diligently to guest's accounts, invoices are accurate, billing instructions are verified, all necessary supporting bills and vouchers are attached for direct settlements.

·       Supervise the smooth running of the front office operations.