Waiter

Candidate's Profile: - SC level or equivalent, professional training and experience - At least 3 years work-related experience in F&B operation as Waiter or 1 year as Chef de Rang - Fluent both in English and French, a third language would be an advantage

Main Responsibilities:

• Take part in training and implement accordingly 
• Train and motivate subordinates for which he/she is responsible
• Discuss non-routine matters with outlet manager 
• Ensure that discipline is maintained 
• Be aware about the weekly/ monthly roster and abide to it 
• Ensure proper grooming of Team Members 
• Supervise the quality of the service offered to guests 
• Take guests’ order promptly and do the proper follow up as per each outlet 
• Regularly check if clients have any additional needs and checks for satisfaction 
• Handle customer complaints efficiently and reports to his/her superior
• Converse with guests to obtain feedback and suggestions for improvement and eventual preferences or food restrictions 
• Regularly check reservation of guests 
• Properly handle all materials and equipment to avoid breakages 
• Participate in inventories 
• Present bill to guests and ensure that they are signed or paid and post same in the system
• Encourage upselling 
• Follow-up on bill pending 
• Ensure and help waiters in their duties (clearing, cleaning, “mise en place”, service) 
• Ensure cleanliness of furniture, fixtures and equipments in respective section 
• Welcome guests and bid farewell 
• Answer queries about all items on the restaurant menu, their basic ingredients and method of preparation 
• Inform kitchen or bar about orders as soon as any food item or drink are ordered by guests 
• Double check tray before serving guest to ensure food and beverages items tally with orders 
• Report any technical anomalies to superiors for any repair 
• Comply with all the sustainability commitments and practices implemented within business units 
• Notify the Sustainable Development Department of any matters that may pose any impact to the environment and society 
• Job Location also in Port Louis, Pamplemousses & Grand Bay.