Help Desk Technician
- Mauritius
- 21,000 - 30,000
- Permanent
- Added 18/11/2024
- Closing 18/12/2024
- Apollo blake
Are you a proactive person and have experience in the customer service? Come & join the Apollo Blake team where we value your talent!
Key Responsibilities:
Monitor system performance, stability and troubleshoot issues by ensuring optimal uptime and reliability.
Ensure customer satisfaction by respecting Service Level Agreement
Maintain High-quality documentation
Collect, register & solve the different issues from the external clients through specific platform(s)
Crisis management - Responsive assistance in a crisis situation
Qualifications & Experience:
- Minimum SC
- Good knowledge of MS Office
- A minimum of 1 year of experience in the customer service environment
- Outstanding communication skills both in English and French (Written & Spoken)
- Excellent documentation skills
- Ability to work independently and as part of a team
- Self-motivated, positive attitude and customer-focused
- Ready to work on weekends, public holidays and night shift (NEED TO BE FLEXIBLE)
- Ability to learn quickly in a fast-paced environment as well as proactive
- Hardworking with a ‘’Can Do’’ attitude
Why Join Us?
- Interesting salary package - Attendance bonus, Performance bonus, Client incentive etc.
- Exposure to international clients and advanced IT systems
- Continuous learning and professional development opportunities
- A supportive, inclusive, and collaborative work environment
APOLLO BLAKE OFFERS CAREER ORIENTED TRAINING AND ENCOURAGES INTERNAL PROMOTIONS
Apollo blake
- Ebene Links Building E43, Ave La Canelle ,, Ebene City, Mauritius