Travel Consultant

We’re looking for a passionate and energetic Travel Consultant to join our growing team and create unforgettable experiences for our members and customers.

JOB PROFILE

• Provide excellent customer service to clients and attend phone calls at all times.
• Make reservations, issue tickets, process refunds, effect reconfirmation and other related services as requested by clients (Leisure, Corporates, Travel Agencies, Group Bookings and others).
• Process Queues as per AIR INDIA requirements.
• Apply tariff principles, rules and regulations to quote air fares relative to the itinerary within 24 hrs or at earliest or as per client requirements.
• Advise and propose customers about air and non-air services including visa, travel insurance and other services.
• After Hours 24/7 duty calls as and when required.
• Handle complaints/and claims and follow up until resolution.
• Retrieve, prepare, submit and keep records as required by Airline and /or Management including Daily Sales Activities, Weekly reports, Sales visit reports, Market intelligence, dashboard and any other scheduled reports Active participation and contribution in all duties and tasks assigned- fairs, events, workshops and any other activities.
• Visit Travel Agencies , Clients, Corporates as and when required.
• Handle Flight disruptions as per Airline procedures.
• Form part of AIR INDIA Mauritius emergency response team and be called upon to handle passengers and families affected by an aircraft accident/incident.
• Invoicing, cashing in, issuing receipts, filling in bank deposit slips and process banking
• Abide to all Standards, Policies and Procedures as per AIR INDIA Standards.
• Keep Client data base updated with passenger records and post trip feedback.
• Debtors' follow up chasing.
• Be part of Saturday roaster in place-subject to changes due to business requirements.

QUALIFICATIONS

• Holder of a Diploma in IATA is a must
• A minimum experience of 2 years in ticketing operations
• Knowledge in Amadeus and any other GDS

CANDIDATE PROFILE

• Polished written, verbal and listening communication skills both in English and French.
• Customer service orientation.
• Self-driven, motivated, results-oriented.
• Ability to work under pressure
• Be a good team player
• Disciplined