Telephoniste

nswers incoming calls. Directs calls to guest rooms, staff, or departments Places outgoing calls. Receives guest messages and delivers the same to the guest.

1. Answers incoming calls.
2.  Directs calls to guest rooms, staff, or departments 
3.  Places outgoing calls.
4.  Receives guest messages and delivers the same to the guest.
5.  Logs all wake-up call requests and performs wake-up call services.
6.  Provides information about hotel services to guests.
7.  Understand the telephone operator board
8.  Provides paging services for hotel guests and employees.
9.  Knows what action to take when an emergency call is required.
10.  Monitors automated systems including fire alarms and telephone equipment when the engineering and maintenance department is closed.
11.  Assists in reporting telephone equipment or service complaints and problems.
12.  Following telephone etiquette 
13.  Trains or assists with training new telephone operators in the performance of job duties.
14.  To be fully aware of and adhere to health and safety, fire, and bomb threat procedures.
15.  Multitasking abilities will always come in handy, because a switchboard operator may be asked to do other jobs as well.
16.  Must be polite while answering the  phone.
17.  Open and close telephone functionality on the hotel front office software.
18.  Keep records of calls placed and received by all departments and record the call charges.
19.  Set up conference calls in different locations and time zones.
20.  Update directory information on the front office software.
21.  Provide relay service for hearing-impaired guests.
22.  Provides a paging service for hotel guests and employees. Process guest wake-up calls.