Telephone Operator

Answer telephone calls and provides a well-mannered reply to all telephone callers in a professional manner.

Job Description and Specification

• Receive, direct and relay telephone messages and emails.
• Play an active role in the team.
• Answer telephone calls and provides a well-mannered reply to all telephone callers in a professional manner.
• Greet, assist and/or direct visitors and the general public.
• Helping customers use the phone system by providing information about rates and services offered by the company.
• Performing clerical tasks such as filing or data entry.
• Providing information about products or services over the phone, including ordering items or scheduling appointments.
• Assisting with internal communications by answering phones and relaying messages within the organization.
• Providing post-call follow-up to ensure that customers have been satisfied with the experience.
• Processing incoming faxes and email messages and forwarding them to the appropriate person.