Safelane Insurance Brokers Ltd is looking for an experienced and dynamic Technical Insurance Officer to join its growing team. The role demands good insurance technical knowledge, customer experience, client leads generation, and passion for continuous learning.
Safelane Insurance Brokers Ltd is an insurance brokerage company under ABC Group. It benefits from the strength and expertise of the leading motor vehicle dealer and is licensed by the Financial Services Commission.
As part of its strategy, Safelane Insurance Brokers Ltd is looking for an experienced and dynamic Technical Insurance Officer to join its growing team.
The role demands good technical knowledge of the insurance industry in Mauritius with a strong focus on customer experience, client leads generation, collaboration and a passion for continuous learning.
Technical Insurance Officer
Responsibilities:
• Gather and analyse underwriting information across the market, to effectively assess the best solutions for clients
• Promote and prospect the sales of general insurance services (Motors & Non-Motors)
• Conduct thorough risk assessments and analyses to determine coverage needs at different premium levels
• Provide technical support and guidance to the team to ensure compliance with internal/regulatory procedures and standards.
• Ensure that quotation and insurance policies are placed according to guidelines.
• Ensure that Customer files are complete and compliant with FSC and internal requirement.
• Building sustainable relationships and trust with customers through open and interactive communication.
• Provide technical support and advice to clients, addressing any queries or concerns regarding their insurance coverage
• Provide proper guidance in relation to the insurance policy.
• Ensure that products being proposed are competitive and suit customer’s needs and budget.
• Provide relevant and standard reports to Management.
• Assist the team in negotiation with insurers with the aim to satisfy customers
• Follow communication procedures, guidelines, and policies.
• Assist the claims team for technically complicated claim cases.
• Going the extra mile to engage customers.
Key Competencies:
• Excellent communication skills (written & verbal).
• Quality conscious.
• Accuracy and precision.
• Good organisational and planning skills.
• Customer care and relationship focus.
• Self-motivation and commitment.
• Team player with interpersonal skills
• Target oriented.
Requirements:
• HSC
• Diploma / Degree in Management/Business Admin/or any equivalent field.
• Desirabble CII qualification or studying towards CII advanced qualification will be an advantage
• Minimum 2 - 3 years’ experience in a similar position.