Service Operations Centre (SOC) Analyst– Service Management

We are looking for SOC Analyst who will be involved in the day to day operations of the Network functions.

Main Duties and Responsibilities:

• All Emtel Business customer incidents and service request are handled as per processes in place, and within acceptable timeframes to meet set KPIs
• Complete assigned Work Orders / Service Requests within SLA
• Contribute to update of processes, along with SLA and associated KPIs
• Contribute to update of database/inventory of network infrastructure as and when required
• Assist in reconciliation of network events, incidents and work orders. Update of Known issues database
• Preparation of reports under unit

Required Qualifications and Experience:

• Degree holder in Telecommunication
• At least two (2) years of experience in helpdesk support 

Required Skills and Aptitudes:

• Solid understanding of the OSI or TCP/IP model
• Good understanding of networking protocols and knowledge of ISP mobile network technology
• Proficient with Microsoft Office
• Proactive approach to problem solving
• Ability to work individually and within a team
• Ability to work in a fast-moving environment and deliver results within tight deadlines
• Excellent communication skills and fluent in English and French
• Positive and can do attitude
• Willingness to work on shift/roster basis (24/7 basis) 

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Emtel Ltd reserves the right to call only the best candidates for interview and not to make any appointment following this advertisement nor to assign any reason whatsoever for accepting or rejecting any candidate.