Service Advisor

United Motors Ltd (member of Leal Group) is hiring Service Advisors for its After Sales Service department.

United Motors Ltd (member of Leal Group) is hiring Service Advisors for its After Sales Service department.

MAIN FUNCTION:

• To ensure a premium service to our customers and a smooth, accurate and timely flow of communication between customers and Workshop for an efficient and effective follow up of repairs and timely handover of vehicles.

RESPONSIBILITIES:

• To undertake an efficient and personalized reception of customers’ vehicles as per established standards
• To deal promptly and efficiently with customer complaints
• To coordinate with all relevant parties to ensure that the work delivery standard corresponds to the customer’s expectations
• To perform a thorough verification and pre-intervention investigation of Customer Vehicles as per established procedures and secure customer approval for all remedial work to be carried out
• To determine/identify problems with a vehicle and provide the right information to the workshop
• To maintain a systematic and efficient follow-up of customer vehicles

 QUALIFICATIONS AND EXPERIENCE

• An HSC with at least 3 years’ experience within the Automobile Industry & in a customer-facing environment

SKILLS, COMPETENCIES AND OTHER DESIRABLE CRITERIA

• Excellent communication skills 
• Effective listening and problem solving skills
• Excellent planning and organisation skills
• High sense of commitment
• Ability to work under pressure and meet deadline
• Ability to work after office hours