Service Advisor

Leal & Co Ltd is hiring a Service Advisor for its Aftersales (Reception) department.

Leal & Co Ltd is hiring a Service Advisor for its Aftersales (Reception) department.

MAIN FUNCTION:

To ensure a premium service to our customers and a smooth, accurate and timely flow of communication between customers and Workshop for an efficient and effective follow up of repairs and timely handover of vehicles.

RESPONSIBILITIES:

• To undertake an efficient and personalized reception of customers’ vehicles as per established standards

• To deal promptly and efficiently with customer complaints

• To coordinate with all relevant parties to ensure that the work delivery standard corresponds to the customer’s expectations

• To perform a thorough verification and pre-intervention investigation of Customer Vehicles as per established procedures and secure customer approval for all remedial work to be carried out

• To determine/identify problems with a vehicle and provide the right information to the workshop

• To maintain a systematic and efficient follow-up of customer vehicles

QUALIFICATIONS & EXPERIENCE

•  HSC

• At least 2 years’ experience in a customer-facing environment

• Knowledge of Mechanic and prior training in customer service would constitute a definite advantage

SKILLS & COMPETENCIES

• Excellent communication skills

• Effective listening and problem-solving skills

• Excellent planning and organisation skills

• High sense of commitment

• Ability to work under pressure and meet deadline

• Ability to work after office hours