Senior Client Relations Officer – Health Department

Proactive is an HR & Consultancy firm.

Our client in the insurance sector is recruiting a Senior Client Relations Officer – Health Department.

Manage and nurture key client and partner relationships, provide strategic insights (market analysis), and support operational efficiency within the department to drive long-term client satisfaction and business growth.

 Main Duties and Responsibilities

• Manage and strengthen relationships with clients and business partners, ensuring high levels of satisfaction and loyalty. 
• Contributing to the development of the portfolio and reaching set objectives.
• Assist the Team Leader in organising the cluster’s operations.
• Deliver educational presentations to insured members, providing clear information about health insurance products, benefits and services.
• Prepare quotation, comparisons and power point presentations.
• Conduct market analysis to identify trends, competitor activities, and opportunities for growth.
• Participate in New Product design for Niche markets and for enhanced proposal in general.
• Assist in the operational support of client contracts and related administrative tasks.
• Collaborate with internal teams to ensure seamless service delivery.
• Monitor and track performance, providing reports and recommendations for improvement.
• Address client and business partners concerns and issues, providing proactive solutions and maintaining positive relationships.
• Provide mentorship and support to junior team members, fostering a collaborative work environment.

 Qualifications

• HSC Holder
• Holder of a Degree in Business Administration, Communication or Marketing will be an advantage.
• Have at least 3-5 years of experience in client relations, business development, or a related field, preferably in the health insurance industry.
• Knowledge of health insurance products and services is a plus.
• Strong communication and relationship-building skills.
• Proven ability to manage complex client accounts and deliver strategic insights.
• Experience in market analysis and operational support.
• Ability to confidently deliver engaging and informative presentations to groups, ensuring clear communication of complex concepts in an easily understandable way.
• Ability to work collaboratively across teams and lead by example.
• Problem-solving and conflict resolution skills.
• Organizational skills with the ability to manage multiple priorities.
• Bachelor’s degree in business administration, marketing, or a related field is preferred.
• Possession of a valid driving license is essential for this role.

Proactive reserves the right:

To call only the shortlisted candidates for interview.

Not to make any appointment following this advertisement nor to assign any reason whatsoever for accepting or rejecting any candidate.