Senior Ambassador

We are looking for Senior Ambassador profiles to support us in our company growth.

Who we are ?

Sightness is an advanced analytics platform, created by transportation experts, dedicated to managing business operations and carbon footprint.

The solution enables transportation industry players—shippers, carriers, and logistics providers—to fully leverage their data by interpreting it, making it reliable and intelligible for optimal decision-making. With its three modules: Cost, Quality, and Carbon, Sightness supports them daily in optimizing the key challenges in the market: budget, service quality, and carbon footprint. Users gain full control of their data and can turn it into actionable insights to improve performance.


Our mission

Freight transport has become a strategic issue for both businesses and the planet. We believe we can have a positive impact by helping our clients (Fortune 500 companies) make better decisions by considering costs, service, and sustainability together.

Sightness is certified as a Great Place To Work and is currently undergoing B Corp certification (Sustainable Development Certification)

Job Overview:

As a Senior Ambassador, you will play a key role in establishing and nurturing long-term relationships with international clients. The ideal candidate will demonstrate empathy, patience, and strategic thinking, ensuring personalized, meaningful interactions that align with our company’s soft approach strategy. This position requires a strong communicator and organizer who is fluent in both English and French and is comfortable managing relationships across different cultures and regions. The Senior Ambassador will also mentor junior ambassadors, ensuring they follow the company’s vision and values in their outreach efforts.

Key Responsibilities:

• Manage and develop relationships with international clients, ensuring consistent, high-quality interactions and long-term engagement.
• Mentor and support junior ambassadors by providing guidance on client management, relationship-building strategies, and best practices.
• Plan, develop and execute personalized outreach strategies to foster strong connections with prospects, focusing on building trust and rapport over time.
• Maintain strong organizational skills to oversee multiple client relationships and ensure smooth communication across teams.
• Work closely with internal departments (e.g., sales, marketing) to align on strategy and ensure smooth communication of key messages.
• Organize and participate in key client meetings, networking events, and workshops to strengthen connections and build new opportunities.
• Track and report on client interactions, providing insights and feedback to improve the ambassador program’s effectiveness.

Qualifications:

• Education: A bachelor’s degree in Business, Marketing, Communications, or a related field.
• Experience:
• At least 5 years in a similar role, preferably in relationship management or client engagement, with experience managing international clients.
• Experience in sectors such as logistics, supply chain, or transport is an advantage.
• Skills:
• Ability to work in a fast-paced environment and handle client needs with professionalism.

• Strong communication and interpersonal skills, with the ability to engage diverse audiences.

• Ability to develop rapport and trust through personalized, consistent communication.
• Excellent organizational skills and the ability to manage multiple tasks effectively.
• Proficiency in Microsoft Office Suite and familiarity with CRM tools such as Salesforce.
• Fluency in English and French (both written and spoken).

Benefits: Flexible hours, Training plan, Health insurance, Dynamic environment, Free shuttle/parking, and Career development plan.