Sales Representative

Mauritius Oil Refineries Limited is currently seeking for a Sales Representative to join its team.

JOB PURPOSE:

The Sales Representative is the principal point of contact between MOROIL and its customers. He / She is responsible to conduct sales out in the field of hotels and restaurants with both potential and existing customers. His / Her mission is to maintain and develop business opportunities and ensure that current customers have the right products and services. He / She cultivates relationships with customers within an assigned territory by utilizing a consultative approach to penetrate existing accounts, minimize lost business, and achieve profitable sales growth.

MAIN DUTIES & RESPONSIBILITIES :

PRODUCTS SELLING

• Selling of Moroil products to the HORECA sector within a given territory
• Travel within sales territory to meet prospects and customers
• Prepare and present proposals
• Provide hands-on explanations of any new or updated product when necessary
• Present food products with new ingredients, flavours and other features to customers to generate more orders
• Educate customers on how products or services can benefit them financially and professionally
• Research customer business needs and develops a mix of products and service to meet needs
• Recommend products to customers
• Obtain approval of the Senior Sales Representative before sending quotations to customers
• Order products via tablet from the Warehouse Department once confirmed by customers
• Liaise with the Senior Sales Representative for payments follow-up and collection

CUSTOMERS/RELATIONSHIPS MANAGEMENT

• Build and maintain relationships with new and existing customers
• Offer the best possible customer experience by fostering strong relationships
• Provide an efficient and effective after sales service by resolving any problem that can arise after delivery
• Record complaints received from customers, investigate problems, develop solutions, prepare reports and report any major problem or make recommendations to Management
• Manage and develop new customers, while maintaining existing sales within assigned customers and territory
• Conduct calls and face-to-face meetings with customers daily
• Answer customers' questions about products, prices, availability, and product use
• Provide product information and practical training to customers’ personnel
• Deliver end of year gifts/goodies directly to existing customers

REPORTING AND ANALYSIS

• Maintain sales records
• Prepare daily and monthly sales reports by specifying threats and opportunities
• Develop a daily/weekly call list and maintain information accuracy monthly
• Analyse territory and monitoring performance results, daily call reports and weekly work plans
• Analyse clients’ budget, food specialty, goals and concerns in order to get a clear picture about orders frequency and volume

PRODUCTS MARKETING

• Work closely with marketing department to help build the brand
• Work as ambassador and act as support for prospects
• Participate in marketing events such as seminars, trade shows, and other events
• Provide clients with new arrivals samples whenever possible

CUSTOMERS VISITS

• Regularly visit customers, deliver presentations, and take orders
• Gauge customers’ happiness and determine their future needs
• Continuously search for new potential clients in order to ensure future sales
• Develop new business through networking and consultative sales approach and grow existing accounts

PRODUCTS KNOWLEDGE AND PROMOTION

• Keep up with market trends, understand customers’ business and present product solutions based on clients' needs and goals
• Maintain professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks, and participating in professional societies
• Participate in company functions, promotions, customer visits, and customer events
• Attend and participate in general sales meetings

COMPETITORS MONITORING

• Monitor competition by gathering current marketplace information on pricing, products, new products, delivery schedules, and merchandising techniques
• Monitor Moroil’s industry competitors, new products, and market conditions
• Be informed of market conditions, product innovations, and competitors' products, prices, and sales; share information with customers as part of value-added services provided
• Keep up with food trends, competitors, and pricing for similar products