Retail Sales and Customer Experience Supervisor
- Port Louis
- Not disclosed
- Permanent
- Added 22/11/2024
- Closing 22/12/2024
- Valerie Rohan
Albert Trading Ltd is a company dedicated to innovation and excellence. We value our employees and provide a supportive and inclusive work environment. Join us as Retail Sales and Customer Experience Supervisor and be part of a team that is committed to growth and success.
At Albert Trading Ltd, we pride ourselves on delivering exceptional retail experiences. Our mission is to provide high-quality products coupled with outstanding customer service. We are looking for a dedicated and dynamic Retail Sales and Customer Experience Supervisor to join our team and help us continue to exceed our customers' expectations.
The Retail Sales and Customer Experience Supervisor will be responsible for overseeing the daily operations of our retail store, ensuring high levels of customer satisfaction, and driving sales growth. The successful candidate will lead by example, demonstrating excellent customer service skills, and fostering a positive and motivating environment for our team.
Key Responsibilities:
- Supervise and support the retail sales team to meet and exceed sales targets.
- Ensure the highest standards of customer service are maintained at all times.
- Handle customer inquiries, complaints, and feedback effectively and professionally.
- Train, develop, and motivate staff to enhance their sales and service skills.
- Monitor inventory levels, order stock, and manage merchandising.
- Implement and maintain store policies and procedures.
- Prepare and analyze sales reports to identify trends and areas for improvement.
- Coordinate with other departments to ensure seamless store operations.
Qualifications:
- Diploma in Sales or Management
- Proven experience in a retail supervisory role.
- Strong leadership and team management skills.
- Excellent communication and interpersonal abilities.
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
- Strong organizational and problem-solving skills.
- Proficiency in using Netsuite and Microsoft Office Suite.
Benefits:
- Competitive salary.
- Special bonus based on attendance, performance and attitude.
- Employee discounts on Urban Home and The Face Shop items.
- Local Leaves as from first month of employment for Full-Time team members.
- Opportunities for career advancement and professional development.
Hours:
- Mon to Fri > 08h30 - 17h,
- Sat > 08h30 > 13h.
- May be required to do overtime from time to time.
If you are a hardworking and reliable individual with a passion for sales and customer service and you are looking for a stable job, we would love to hear from you!
Please submit your resume via myjob.mu or via email or WhatsApp on 52546069 or email.
Albert Group is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive and safe environment for all of our team members.
