Reservations Agent

Main Duties: Ensure that guests' reservation requests and queries are handled efficiently and entered in our systems effectively. Maximise revenue and room occupancy. Exceed Guests satisfaction in delivering an outstanding service to our Guests.

Main Duties:

Ensure that guests' reservation requests and queries are handled efficiently and entered in our systems effectively.

Maximise revenue and room occupancy.

Exceed Guests satisfaction in delivering an outstanding service to our Guests. 

Higher education qualification equivalent in hospitality or related field:

Previous working experience of 2 years, ideally in hospitality or in a customer service environment

English & French language proficiency is a must, both spoken and written

Attention to details and ability to multi-task in a fast paced environment are required.

Proactive attitude and good communication & IT skills.

Strong team spirit and ability to work independently.

Organised, ability to multitask and detail oriented.

Commitment to delivering a high level of guest service

Ability to remain calm and composed under pressure

To know more about Ocean Villas, in Grand Baie, click on www.ocean-villas.com