Reservation Officer (8-month fixed-term contract)

We are looking for an individual to join our Reservations team on The main purpose of the role is to handle all bookings and update on the system accordingly.

Overview of the role:

We are looking for an individual to join our Reservations team on an 8-month fixed-term contract.

The main purpose of the role is to handle all bookings and update on the system accordingly.

You will report to the Reservation Manager and will be responsible for taking bookings/reservations in a timely and efficient manner from TO/clients, and manage them on the system by keeping them up to date records of past, current and future bookings.

What you'll do:

• Answer calls professionally and assist with reservations and inquiries.
• Resolve customer care issues and manage customer relations.
• Prepare and distribute weekly pick-up reports.
• Handle and record reservation deposits and verify payment guarantees.
• Process reservation changes, cancellations, and confirmations as per procedures.
• Collaborate with sales managers and internal departments on reservations.
• Complete necessary paperwork, emails, and faxes in a timely manner.
• Accurately enter and manage reservations within the system.
• Maintain organized records of past, present, and upcoming bookings.
• Perform additional tasks as assigned by the Reservation Manager.

What we're looking for:

• Higher School Certificate or equivalent education.
• Professional training from a recognized hotel school (preferred).
• Previous experience in a similar role is preferred.
• Fluent in both written and spoken French and English.
• Proficient in computer skills, including hotel management systems.