Remittance Officer

The Remittance Officer will assist in ensuring the efficient daily operation of the Remittances department whilst ensuring high client service levels, security and safety in accordance with the Bank's objectives.

• Ensure that the department’s daily operations and financial activities are in compliance with the Bank's policies and procedures
• Processing of Inward & Outward Remittance transactions on core banking system in line with agreed tariffs
• Process end of day Outward T/Ts instructions and ensure swift messages have been sent and correspondent cut-off times are adhered to
• Check the incoming switch messages – MT 103, MT 202, MT 910, MT 300 (currency, value dates, foreign banks, if Nostro a/c accredited, a/c no, name, address, etc.)
• Follow up on queries for payment orders that cannot be processed and ensure due diligence have been carried out
• Attend to queries/requests in a timely and accurate manner to meet stakeholders' expectations.
• Attending to pending items on Nostro and payment platforms for outward payments
• Make full use of new softwares to gear the department into a paperless environment.
• Maintain an up-to-date understanding of relevant legal and regulatory requirements, applying this knowledge to ensure compliance in all remittance-related activities
• Adopt proper records management principles as defined by the bank in terms of upkeep and filing of transactions
• Ensure that reconciliation is done on time and all outstanding items are cleared within the next business day
• Ensure timely return of reporting
• Perform any other related duties, as may be assigned.

Technical and Soft Competencies/Skills, Knowledge

• A passionate and motivated individual with a growth mindset and customer-focused
• Knowledge of the banking or other financial sector and Core Banking System will be an added advantage
• Excellent documentation and process management skills
• Displays high levels of integrity, objectivity and impartiality and commit to high professional ethical standards
• Sound knowledge of the banking business and operations
• Efficient and accurate processing of operational functions with strong sense of accuracy
• Strong Stakeholder relationship management and negotiation skills
• Strong Planning, Negotiation and Communication skills

Experience & Qualifications

• A bachelor’s degree in Operations Management or in any related field acceptable to the Bank
• Minimum of 1-year experience in an operations management role or any similar position acceptable to the Bank