QUALITY ASSURANCE & TRAINING MANAGER

Administrative Support

• Assists in any administrative work as requested by the Resident Manager.
• Prepares monthly and year-end reports for submission to the Resident Manager.

 Information Monitoring

• Keeps abreast of the latest developments in Quality Assurance Management and disseminates these through reports and briefings.
• Conducts research and benchmarking exercises with regard to best practices in the hospitality industry and reports to Senior Management.
• Sets up information monitoring systems to evaluate the impact of various initiatives on quality guest satisfaction and financial results in collaboration with other HODs.

Projects Coordination & Management

• Organises and facilitates training and workshops in collaboration with the Human Resources Manager, Naïade Training Academy Manager and HODs in order to develop awareness of quality issues.
• Sets up and coordinates various interdepartmental and Corporate committees and work-groups with regards to quality issues, such as HACCP, Environment, Hygiene, Safety, Energy Management, Waste Management, Quality Circles, etc.
• Organises and/or facilitates various Presentations, Workshops and Training programs pertaining to Quality issues, in collaboration with the Human Resources Manager and Naïade Training Academy Manager.

Internal/External Communication

• Informs the Resident Manager of any problems/issues and conducts meetings with HODs to resolve Quality issues.
• Attends and participates in HODs meetings and Management Updates as required.
• Represents the Hotel in meetings/seminars or any other events linked to Quality issues, when required.

 Document Production

• Writes all the Hotel Standard Operating Procedures (SOPs) and updates quality manuals and Hotel procedures as required.
• Prepares report and documents for various initiatives and certification programs, such as HCAP and MQA.
• Prepares analytical and audit reports for submission to the Resident Manager as per request.