Product Owner, Mobile Banking

Product Owner, Mobile Banking

FMBcapital Holdings plc (FMBCH)

FMBcapital Holdings plc is the Mauritius-based holding company of the FMBcapital Group. It is listed on the Malawi Stock Exchange and has banking and finance operations in five SADC countries, namely Botswana, Malawi, Mozambique, Zambia and Zimbabwe.

With a solid track record of financial strength and stability FMBcapital Holdings plc aims to be a leading provider of financial services in the region by:

• Offering comprehensive and innovative products and services
• Deploying advanced IT delivery platforms
• Prioritising customer service levels
• Providing strong leadership and management
• Implementing strong and robust principles of corporate governance

The FMBcapital Group has consolidated its position as a leading regional commercial bank and its growing SADC footprint serves the cross-border banking needs of businesses operating in the sub-Sahara region.

First Capital Shared Services Ltd (FCSSL)

First Capital Shared Services Limited (FCSSL) was incorporated on the 2nd of April 2018 in Mauritius and is a subsidiary of FMBCapital Holdings Plc (FMBCH). FCSSL serves as a Center of Excellence for all Group countries (Botswana, Malawi, Mozambique, Zambia and Zimbabwe), providing support for key functions such as Technology, Treasury, Trade, Back-Office Operations, Risk and Compliance.

With offices in Ebene, FCSSL has a current staff complement of more than 90 specialists with vast experience within critical banking support functions. As an independent entity, the Centre works closely with country operations in the deployment of quality products and services that strengthen and support the Group Strategy to create customer value. FCSSL remains committed to the highest ethical standards and control frameworks that adhere to regulatory expectations.

FCSSL is focused on operational excellence and the investment of technological solutions and services that will drive growth for the Group. The Center remains committed to the creation of a shared project hub, enhanced data analytics capabilities, and best in class cyber security frameworks that fortify our strategic focus.

As the bank and its customers embrace digitalization, the Product Owner for Mobile Banking is a key role which is responsible for defining the product vision, prioritizing features and driving development of a user-centric mobile banking solution that aligns with business objectives. This role is integral to driving digital transformation within the bank, ensuring a competitive edge and delivering superior customer experiences.

The role holder should be a dynamic and visionary individual, capable of leading the development and commercialization of our mobile banking platform. The role holder will manage and collaborate with cross-functional teams, including developers, designers, marketers, business leaders and other stakeholders, to deliver a world-class, innovative, and scalable mobile banking experience that our customers need. The role holder will be a strategic thinker with a strong background in digital product management, customer experience enhancement, a deep understanding of emerging digital trends and experience in managing development teams.

As the bank and its customers embrace digitalization, the Product Owner for Mobile Banking is a key role which is responsible for defining the product vision, prioritizing features and driving development of a user-centric mobile banking solution that aligns with business objectives. This role is integral to driving digital transformation within the bank, ensuring a competitive edge and delivering superior customer experiences.

The role holder should be a dynamic and visionary individual, capable of leading the development and commercialization of our mobile banking platform. The role holder will manage and collaborate with cross-functional teams, including developers, designers, marketers, business leaders and other stakeholders, to deliver a world-class, innovative, and scalable mobile banking experience that our customers need. The role holder will be a strategic thinker with a strong background in digital product management, customer experience enhancement, a deep understanding of emerging digital trends and experience in managing development teams.

Strategic Planning and Roadmap Development             

• Define the product vision, strategy, and roadmap for FCB’s mobile banking app.
• Align product goals with the bank’s overall business objectives, ensuring value delivery to customers and stakeholders.
• Collaborate with country teams to achieve the Mobile Banking P&L ambitions.

Technical Skills & Competencies

• Degree in business, computers or related field.
• Overall, 8 years of working experience in the banking or financial services sector.
• Minimum of 5 years of working experience as a Product Owner, Product Manager, or similar role, with a strong track record of successfully managing the lifecycle of digital products or services
• Strong understanding of agile methodologies and digital product lifecycle management.
• Relevant certifications would be beneficial e.g., certified scrum product owner.