Parts Advisor

Leal & Co Ltd is hiring a Parts Advisor for its Parts After Sales department.

Leal & Co Ltd is hiring a Parts Advisor for its Parts After Sales department.

RESPONSIBILITIES

• Responsible to deal courteosly and patiently with Front Counter Customers.

• Responsible to efficiently query the electronic catalogue and the Information Management System for timely identification, verification and processing of Parts & Accessories over the counter.

• Responsible to perform close control over credit customers and ensure that a Purchase Order is systematically obtained prior to processing and delivery of parts.   

• Responsible to ensure that all cash invoices are paid before delivery of parts to customer.

• Responsible to ensure that all parts are shown to customer prior to delivery.

• Responsible to ensure that 50% deposit is obtained from cash customer for all approved quotes for which parts must be ordered.

• Responsible to act as interface with service technicians and provide information pertaining to parts and accessories needs.

• Responsible to provide timely assistance to workshop for processing of parts requests and authorisation for repairs.

• Responsible to ensure that quotes are processed and issued to customer over the counter and workshop staff for vehicles in the workshop within reasonable delay.    

• Responsible to maintain proper follow up on quotes issued and keeps in touch with customer to maximise sales.

• Responsible to promote and sell Care and Lifestyle products to customers and give proper advise for safe and proper care of customer's Vehicle.

• Responsible to perform close verification of Parts returned by Customer or Workshop and systematically ensure that Parts are in good condition before parts are taken back to store.      

 QUALIFICATIONS & EXPERIENCE                                                                           

• HSC

• Experience in a similar position and/or the automotive industry

 OTHER SKILLS & COMPETENCIES

• Good IT skills

• Excellent customer service skills

• Flexible and adaptable to change