Operations Specialist

Operations Business expertise

Operations Specialist 

French Leader in debt management & acquisition, iQera helps large companies and financial institutions at every stage of their client financial cycle by combining operational excellence, human and artificial intelligence.
iQera aspires to create the difference through its convictions:

• Achieve the unprecedented
• Play as a team
• Leave a positive impact

More than just resumes, iQera is looking foremost for personalities that will make a difference. The group wants to build a community of collabor’actors that are engaged, atypical and curious to learn, who want to find their path and thrive while giving meaning to their profession.
The Group currently relies on a Tribe of more than 2300 collborar’actors on 13 sites in 6 countries.

Your responsibilities within our Tribe

Operations (40%-60%) * Is subject to further adjustment depending on the need of the activity at the specific period

 Ensure the role and responsibilities in line with the Order to Cash process, by:

• Managing autonomously an assigned client’s portfolio / client’s accounts
• Performing phone calls and deal with queries as per company's established standards and procedures
• Identifying disputes and provide support to the concerned parties (internal and external stakeholders)
• Maintaining and updating summary of actions through the related software

Business expertise (40-60%) * Is subject to further adjustment depending on the need of the activity at the specific period

Assist Team manager on specific daily tasks as and when requested:

• Sending Daily KPI Results
• Organize daily activities: Perform reviews of portfolios/client’s accounts and prepare action plans and worklists for the team
• Deal with daily IT issues (create and follow up on tickets, inform line management)
• Transport and attendance planning
• Respond to customer requests
• Train and coach new hires as well as other employees and ensure policies and procedures are followed
• Help in the preparation of all key reports: KPIs based on clients, productivity, COPIL/COREC/COPROD/COPERF, reviews of files and double jacking
• Participate in the COPIL/COREC/COPROD/COPERF
• Participate in the quality improvement process (Qer indicators, internal quality indicators, risk mitigation and management and client's quality indicators)
• Provide recommendations, suggestions and participates actively in the improvement of any aspects relating to increased performance
• Report any dysfunction that could impact the quality of assignments to the manager and propose corrective action plans
• Help in writing and updating specific business operating methods
• Inform the Team Manager of any people related issues within the team/company (conflicts, demotivation, etc).
• Perform any cognate duties as and when required
• Perform back up duties of Team Managers when required

Your distinctive profile

• HSC
• Excellent written/oral communication skills in French
• Ability to deal with problematic clients and respectful of customer discourse quality charters
• A good expertise in the Order to Cash field or negotiation
• Capacity of writing e-mails or letters in a professional manner
• Fluent in computer science and Office
• Leadership abilities
• Strong communication skills and active listening
• Dynamic and very good negotiator (“challenging” spirit)
• Quality orientation
• Autonomous
• Good team spirit

Withstrong position on the market, a culture focused on technology, cutting edge expertise and human intelligence, we develop the ambition to become a key player in the transformation of our profession. Our objective: improve the financial client relationship of our business clients and answer to their performance stakes.
Our group has a strong policy that favors the integration and employment of people with disabilities. All our offers are open to you.
Offer is located at PORT LOUIS in CDI.

If you wish to be part of our Tribe and this offer has retained your attention, send us your candidature.
Start a new adventure with us…