Operations Manager (Ascencia)

The role involves overseeing day-to-day mall operations, ensuring high-quality standards across maintenance, security, cleaning, and tenant compliance, while managing budgets, health and safety risks, and resolving conflicts.

Join us as an Operations Manager, and work together with a passionate and engaged team, to deliver on our customer promise: Shaping Singular Places!

Main Responsibilities:

• Handle the day-to-day operations in the mall ensuring operations are kept up to the highest quality standards to meet all tenant and customer requirements.

• Coordinate mall team and contractor employee works to oversee daily operations incl. maintenance, security & cleaning, pest control, waste collection, mall administration and customer service.

• Conduct tenant orientation meetings for the entire mall, covering emergency procedures, communication systems and other security procedures relating to the tenants of the mall.

• Budget Preparation and Management.

• Identify & inform Management of any Health & Safety risk related to the mall building that may affect employees, contractors & the public.

• Manage tenant coordination and shop operational compliance (i.e. shop appearance, trading hours, waste removal, signage, etc.) through regular audits, surprise visits, etc. Rectify any non-compliance through official warning, lease contractual penalties, as required.

• Ensure mall operating policies & procedures are duly followed by the tenants, service providers, contractors, etc. incl. Occupational Health & Safety standards.

• Maintain high-quality property standards through daily checks and periodic preventive maintenance (i.e. cleanliness, AC level, lighting, assets & equipment) and security control for mall premises incl. parking, service areas, toilets and other common areas.

• Handle all conflicts and dispute situations amongst tenants, customers, mall visitors with help of security, in a smooth manner avoiding any disruption to mall operations.
• Handle ah-hoc projects in a timely and orderly manner. 

Qualifications, Skills, and Experience

• Degree in engineering field or Property Management, or any other equivalent qualifications in the related field.
• At least 5years of working experience in similar position and proven track record at management level, in the property industry.
• Experience in a hotel environment and supplementary studies / training in management will be an advantage.
• Proficiency in Microsoft Office, including Word, Excel, and Outlook. Knowledge of AutoCAD will be an advantage.
• Electrical and / or plumbing troubleshooting
• Good leadership and management skills coupled with business communications skills and problem-solving skills.
• Any equivalent combination of education and experience.
• A valid driving license will be a necessary requirement for this role.