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Online and Administrative Coordinator

The Lux Collective is hiring for the position of Online and Administrative Coordinator at its Regional Headquarters based at Floréal.

The Lux Collective is hiring for the position of ONLINE AND ADMINISTRATIVE COORDINATOR at its Regional Headquarters based at Floréal.

Reporting to the Client Services Manager, the incumbent will be responsible to:
Contribute to the maximisation of rooms’ revenue by identifying up-selling opportunities.
Handle customer complaints efficiently through appropriate intervention and according to The Lux Collective Standard Operating Procedures.(SOPs).
Ensure that reservation requests are handled effectively and efficiently.
Liase with our hotels regarding any reservation or customer request.
Follow up with the Accounts department for payments and ensure that all payment policies are adhered to.
Maintain and enhance a constant and proactive relationship with existing clients in order to drive sales and identify new business opportunities.
Maintain updated knowledge of all The Lux Collective hotels’ portfolio in order to provide adequate information to the clients.
Compile data and transfer them accurately into the system.
Ensure that all online bookings are updated and as per SOPs.

QUALIFICATIONS

At least a Higher School Certificate or equivalent qualifications.
Tertiary Education at Advanced Certificate or Diploma Level majoring in Tourism Management or related fields from a recognised institution or equivalent qualifications.

PREVIOUS PERFORMANCE

A minimum of 2 years of working experience in a customer service environment preferably in the hospitality industry.

OTHER REQUIREMENTS

High levels of integrity and confidentiality.
Passionate about service.
Pro-active, dynamic, flexible and professional attitude with strong interpersonal skills.
Positive and service-oriented attitude.
Ability to perform in a fast-paced environment.
Outstanding customer service skills.
Excellent negotiation skills and sales techniques.
Strong team spirit and ability to work independently.
Organised, ability to multitask and detail oriented.
Excellent telephone skills.
Excellent verbal and written communication skills in English and French languages. A third language will be a definite advantage.
Sound knowledge of Fidelio Opera.
Sound knowledge of the Microsoft Office Package.
Willingness to work during odd hours, weekends and on Public Holidays.
Clean certificate of character is a must.

The Lux Collective Ltd