Night Shift Customer Service Advisor

Atalian Interactive Ltd is currently looking for highly capable individuals, with a can-do attitude to join our team.

Shift Details:

• You will work 4 days consecutively and have 4 days off.
• Working hours will be from 19:30 to 7:30 am.
• 1h30 minutes break.
• You will need to be available during weekends as it will be on a rotation shift.
• Transport will be provided with pickup and drop off from your home address.

Duties:

• Acting as a first point of contact, taking inbound calls from our customers, logging customer-related issues, and seeking to bring a resolution.
• Liaising with our operations team to coordinate prompt and effective resolution of operational issues.
• Updating trackers and reporting on job status and progress.
• Contacting our customers and the operations team for follow-ups of work.
• Dealing with complaints while managing clients’ expectations and escalating to the appropriate point of contact.
• Supporting our internal team with queries relating to booking and managing travel arrangements.
• Processing transactional purchasing requests which may include ordering equipment, raising POs, etc.
• Ability to follow a process.

Profile:

• Excellent communication in English, written and spoken.
• Previous experience in customer service is an add-on.
• Provide outstanding customer service.
• An empathetic and understanding approach, with an ability to influence, instill confidence, and where necessary de-escalate complaints.
• An inquisitive, creative, and problem-solving ability.
• Flexible and adaptable, ever ready to react and respond in an effort to improve the services you are offering.
• The ability to multitask, organize, and prioritize your workload effectively to meet the business and customers’ requirements.
• Ability to work odd hours and on a shift basis.
• The candidate should be available to work during weekends, both Saturdays and Sundays depending on the shift system.