NEW BUSINESS & CUSTOMER SERVICE ASSISTANT

ILA is looking for a dynamic New Business & Customer Service Assistant who will promote the Sales of Life and Pension Products and contribute to the growth of our client database.

ISLAND LIFE ASSURANCE CO. LTD (ILA)

VACANCY

ILA is looking for a dynamic New Business & Customer Service Assistant who will promote the Sales of Life and Pension Products and contribute to the growth of our client database.

Main Responsibilities

• Perform sales of new life and pension policies.
• Acquire and master knowledge of ILA products to present to customers.
• Provide information on our insurance products to customers and other potential markets.
• Assist customers in filling out proposal forms and decision-making on their insurance needs.
• Contact individual clients and address their queries through social media, website, networking, cold calls and prospective visits.
• Make calls to the given list of customers for surveys, reinvestments, upselling and cross-selling purposes.
• Record all information on prospective clients and provide weekly reports on visits.
• Collect all KYC documents and other requested documents from clients.
• Keep the CRM database updated and show a timeline with possible leads.
• Analyse figures on a monthly basis and report on the difference (high or low).
• Carry out market surveys to obtain information on new products, pricing and competition level.
• Log details of complaints and confirm their resolution with a sign-off date.

Candidate Profile

• Holder of HSC/Bac
• Proficiency in MS Office Tools
• Experience in Customer services & Tele-sales would be an advantage
• Organized and detail-oriented
• Excellent verbal and written communication skills

If you feel you have the right profile for the job, please submit your application by quoting NBCSA/ILA/2024. 

The deadline for submission of all applications is 6th December 2024.

Management reserves the right not to proceed with the recruitment of the position of New Business and Customer Service Assistant following this advert