Insurance Claims Officer

Safelane Insurance Brokers Ltd is looking for an organized and experienced Claims Officer. The role involves handling insurance claims and ensuring efficient processing.

Safelane Insurance Brokers Ltd is looking for an organized and experienced Insurance Claims Officer. The role involves handling insurance claims and ensuring efficient processing.

Safelane Insurance Brokers Ltd is a company under ABC Group of Companies and is regulated by the Financial Services Commission.

Key Role & Responsibilities: 

•	Assist client to fill the Motor accident report form
•	Effective handling of claims process from notification to recovery in an efficient manner, including negotiation on technical points.
•	Explain customer all the procedures after submitting the claim
•	Review of claims to be submitted and make recommendations
•	Analyse claims procedures to improve operational and workflow efficiency
•	Follow up on appointing surveyors on receipt of estimate of repairs from insured or Third-party clients
•	Follow up and inform clients for each development 
•	Administrative duties
•	Follow-up for liability received from Third parties
•	Deliver exceptional and professional service to internal/external customers by identifying, responding to and satisfying their needs. 
•	Comply to all relevant acts, guidelines, work practices and quality standards
•	Ensure adherence to guidelines, procedures and relevant contracts
•	Be available to take calls at all possible times to provide consistent quality experience to all customers
•	Prepare reports and statistics, includes monitoring and reporting pertinent issues for awareness, information and action.
•	Any other cognate duties as assigned by Head of Department

Key Competencies: 

•	Highly analytical skills and inquisitive mind
•	Strong interpersonal and communication skills 
•	Proven client engagement experience 
•	Excellent writing and reporting skills
•	Self-driven with ability to perform with minimal guidance and willingness to take on new challenges
•	Comprehensive knowledge of the insurance market, claims and keeping updated on changes in insurance legislation, market trends

Requirements: 

•	HSC or equivalent 
•	CII certifications would be an advantage
•	At least 2 years of proven professional experience in similar position.
•	Proficient IT skills – MS Office
•	In-depth knowledge of technical, commercial and regulatory aspects of Insurance Business