IT Support Officer - Heritage Resorts

As an IT support officer, you'll install and configure computer systems, diagnose hardware and software faults and solve technical and application problems, either over the phone or in person. You'll cover one or more areas of expertise, depending on the size of the organisation you are working for.

Purpose of the role

• Assist in the implementation, configuration and maintenance of software/hardware application
• on calls support
• conduct training of computer users and administrators for the smooth running of day-to-day operation.

Role Responsibilities

• Installing and configuring computer hardware, software, systems, networks, printers, and scanners
• Monitoring and maintaining computer systems and networks
• Responding in a timely manner to service issues and requests
• Providing technical support across the company (this may be in person or over the phone)
• Setting up accounts for new users
• Repairing and replacing equipment as necessary
• Testing new technology
• Possibly training junior staff

this description is only a summary of the typical functions of the job, not an exhaustive or comprehensive list of all possible responsibilities, tasks, and duties.