IT SUPPORT ASSISTANT

We are seeking an enthusiastic and dedicated IT Support Assistant to join our dynamic team. This role will involve providing technical support to end-users, troubleshooting hardware and software issues, and assisting in maintaining our IT infrastructure.

MAIN RESPONSIBILITIES

• Provide first line assistance to users in respect to IT solutions.
• Install and configure hardware and software.
• Troubleshooting and providing respective fixed to IT related solutions whenever issues arise.
• Ensure that all IT related solutions are up and running.
• IT incidents logging and tracking.
• Draw formal documentation.

QUALIFICATIONS AND EXPERIENCE  

• Degree in IT from a recognized university.

SKILLS AND REQUIREMENTS

• In-depth knowledge of hardware and software.
• Up-to-date knowledge of the latest IT and software trends.
• Good customer service.
• Strong communication skills.
• Willing to work odd hours.
• Holding a valid private car driving license.
• IT programming skill will be a define advantage.
• M365 administration will be a define advantage.