IT Digital Operation Lead

DTOS Ltd seeks an IT Digital Operation Lead who will be responsible for ensuring smooth operations, enhancing performance, and driving efficiency in digital initiatives.

MAIN DUTIES:

• Manage the day-to-day operations of digital platforms, ensuring their smooth functioning and optimal performance

• Work closely with leadership and digital teams to implement the company’s digital strategy

• Ensure system performance, reliability, and security through ongoing monitoring and maintenance

• Manage seamless integration of new digital solutions and continuous improvement of existing systems

• Develop and enforce governance standards, including policies, procedures, and documentation

• Lead digital transformation projects, from planning and resource allocation to execution and delivery, ensuring alignment between business requirements and technical deliverables

• Ensure projects are delivered on time, within scope, and within budget

• Coordinate with service providers and manage audit processes, including internal, external, and client-related activities

• Monitor and analyse key performance indicators (KPIs) related to digital operations and provide regular reports to stakeholders

• Serve as the escalation point for technical issues on digital platforms

• Oversee the management and governance of business data, ensuring accurate analysis, extraction, and reporting

• Implement policies to secure and manage data integrity across systems

QUALIFICATIONS & EXPERIENCE:

• Bachelor’s in computer science, Information Technology, or related field (Master’s preferred).

• 7+ years of experience in managing digital projects and leadership roles

• Strong experience and knowledge in ERP implementation & configuration, SQL Database

• Strong knowledge of coding standards and methodologies

• Knowledge of Agile Methodology

• Experience in business intelligence and reporting using Power BI, PowerApps, ODATA, adept at queries, report writing and presenting findings

• Has a proven track record of providing technical consultancy and delivering complex, full life-cycle implementation, extensibility, integration, data migration

• Strong vendor management and project leadership skills.

OTHER REQUISITES:

• A can do, positive attitude.
• Dynamic, committed and proactive.
• Strong communication and analytical skills.
• Ability to work on his/her own initiative and within a team environment.
• Customer service oriented with a problem-solving attitude.
• Excellent organization skills, with ability to systematize and prioritize.
• Fluent in English and French.
• Analytical and problem-solving skills.