IT Desktop Support

Leal & Co Ltd is hiring an IT Desktop Support for its IT department.

Leal & Co Ltd is hiring an IT Desktop Support for its IT department.

MAIN FUNCTION

The IT Desktop Support is part of a team of IT professionals who provide in-housesupport to the Group’s users. The post holds the responsibility for theinstallation/configuration, support and maintenance of the end user equipment andsoftware with the objective of maintaining high user uptime and improvingcomputing experiences through effective remote and on-site problem identificationand resolution. The IT Desktop Support works with other resources and vendors todeliver effective support services and participates in service improvement initiatives.

RESPONSIBILITIES

• Apply end user equipment upgrades, updates, patches and configuration changes
• Basic Active Directory user maintenance
• Respond to requests for technical assistance in person, via phone, and electronicallythrough the ticket system, remote control, and email
• Diagnose and resolve IT related hardware and software issues
• Research questions and problems using available information resources
• Advise users on appropriate actions
• Log all help desk interactions
• Administer software relevant to desktop support
• Redirect advanced problems to appropriate resource
• Identify and escalate situations requiring urgent attention
• Track and route problems/requests and document resolutions
• Stay current with system information, changes and updates
• Be willing to work outside of the standard business hours as necessary

QUALIFICATIONS AND EXPERIENCE

• At least HSC
• A Diploma in Computer Science or any other relevant qualification
• MCDST or an A+ Certification would constitute a definite advantage
• At least 2 years’ experience in a desktop support position
• Basic understanding of TCPIP for network connectivity troubleshooting
• Strong experience in PC/Laptop/Printer/Scanner/Tablet/Smartphone installation, configuration, and troubleshooting
• Experience in Windows 10 installation, configuration, and troubleshooting
• Moderate knowledge of IOS/OSX installation, configuration and trouble shooting in a Windows environment
• Good knowledge of mobile device configuration (Windows, IOS and Android) and mobile device management applications
• Basic knowledge of VOIP phones configuration and troubleshooting
• In-depth knowledge and experience supporting desktop applications, including MSOffice 365 applications and multiple browser
• Proficiency in MS Office 365

SKILLS AND COMPETENCIES

• Good Communication Skills
• Strong Team Spirit
• High sense of Responsibility and Commitment