IT Cards and Payments Support Officer

IT Cards and Payments Support Officer will be responsible for execution of projects as well as providing support to Bank on Cards and Payments related matters.

Duties & Responsibilities:

• Attend with the investigation of issues associated with Cards, ATMs, POS, EFT, Transaction settlement using Back Office Tools and Card Management System of SmartVista
• Assist in implementing projects and provide support as per guidelines of National Switch/VISA/MasterCard
• Develop reports using SQL
• Investigate and resolve issues to ensure maximum transaction approval rates in a timely manner
• Assist Back Office team with reconciliation of VISA/MasterCard transactions
• Ensure root cause analysis and permanent resolution of card related issues
• Review and escalate items to card schemes, application vendor and infrastructure team
• Prepare work related documentation
• Participate in projects related to the Card Management system or any other solution.
• Perform any other duties that may be assigned based on skills and competencies.

What are we looking for:

• At least a Diploma in IT
• At least 2 years of work experiences in the Banking or IT sector.
• Candidate should be conversant with AIX/Linux
• A good understanding of SQL
• Exposure in Card Management Systems/Payment Switch would be an advantage.
• Candidate should have knowledge of schemes such as VISA/MasterCard
• Self-starter with good planning, organizing and problem-solving skills.
• Good interpersonal, communication and influencing skills.