Housekeeping Supervisor

To serve the needs of the business, our guests and our colleagues by supporting the management of the hotel’s Housekeeping department, ensuring that all areas of the hotel are well maintained and cleaned, and providing guests and employees with a safe and orderly environment.

KEY DUTIES AND RESPONSIBILITIES

Please note that this is not an exhaustive list of everything that needs to be done.  Anantara employees always find new ways to look after the business, their guests, and their colleagues.   Within this, the key responsibilities for this position are to:

• Ensure that all public, guest-facing and back of house areas of the hotel are properly cleaned at all times.
• Ensure health & safety requirements are adhered to.
• Ensure that all staff are aware of and follow departmental SOP’s and LSOPs
• Coach and guide new members of the team, putting in place proper orientation training and ongoing training and development for team members. 
• Assist in managing relationships with suppliers.
• Ensure records are maintained for linen inventory, uniforms, and other items as applicable.
• Ensure that lost and found articles are stored properly and that the correct logs are maintained.
• Ensure that par levels of linen, towels and uniforms are current, and in line with inventory.
• Develop and maintain a motivational working environment within the department and positive relations with other departments.
• Train staff to become multi skilled in all facets of housekeeping.
• Initiate measures to minimize all wastage of materials and amenities are used in the department.
• Ensure that proper key controls are in place.
• Control overtime through good management and immediate response to problems.
• Attend and support Task Force Missions required to support the opening of new Anantara and other MINT properties, and other special events catered by Minor International.
• Ensure VIP requirements are met
• Ensure all special requests are met, with particular reference to families visiting our resorts with children.

HOW YOU CAN SUCCEED IN THIS ROLE

Within Anantara, the top-performing people who do this job always demonstrate the following attitude:

Working with Others:

• They always try to anticipate and exceed the needs of customers and colleagues
• They use their own initiative and good judgement to solve problems in a calm and efficient way
• They enjoy working with others to achieve common goals.  They volunteer as required to ensure the success of the team
• They act with personal professionalism and integrity at all times

Taking Responsibility:

• They always conduct business honestly and fairly.  They keep sensitive information confidential.
• They can prioritise their workload effectively and be organised and structured at work
• They manage their time and pay attention to detail.  They know their jobs, and are able to work without close supervision.
• They display a positive attitude, even under pressure.  They personally check their work to ensure its accuracy.

Delivering Results:

• They are committed to meeting and exceeding all performance standards
• They constantly look to develop their own professional skills and abilities
• They perform job tasks in line with established policies and procedures
• They always try to provide a top-quality experience to all our guests.