Helpdesk Engineer

Provides technical support to users, troubleshooting hardware, software, and network issues. Responsibilities include resolving IT problems, maintaining system updates, and escalating complex issues. The role requires technical skills, problem-solving abilities, and working in rotational shifts.

Roles and Responsibilities

- Resolve end user system related hardware and software issues
- Resolve basic networking issues
- Resolve printer related issues
- Provide support for Windows and Linux-based servers
- Update patch on the end user and server systems
- Resolve tickets in timely manner
- Communicate with the end user with due respect and professionalism
- Escalate the cases to respective level 2 teams for DB, Networking, Security, datacenter, etc.
- Assist the client to generate reports for the technical issues.


Desired Candidate Profile

- Very good communication skills
- Experience in working helpdesk team
- Should know basic networking
- Should have hands on experience on Windows Servers
- Should have hands on experience on Windows Client OS 10, 7, XP
- Should have hands on experience on backup software
- Should have hands on experience on M365
- Should have hands on experience on servers and storages
- Should have a valid passport
- Should be able to join immediately