Support Engineer

At SD Worx, we are looking for energetic people to join our team. With us, you get the chance to showcase your talents and grow like never before! Ready, set, apply!

SD Worx is a leading European provider of Payroll & HR services with global reach. We have offices in Europe and in Mauritius. Our goal? We bring people solutions to life and turn HR into a value source for our clients and their people. Our people solutions span the entire employee journey, from salary payment to attracting, rewarding, and developing talent.

What do we have to offer?

•  Leaves: all leaves granted from day 1: annual leave, sick leave, study leave, maternity/paternity leave, wedding leave, compassionate leave. Eligible for seniority leave after 3 years
•  Insurance benefits: Medical insurance fully paid by SD Worx for you and two dependents (children up to 18 years old). Option to upgrade available. You are eligible to enroll your parents in your medical insurance at a subsidized rate
•  Monthly fixed transport allowance
•  No deduction if using the company's transport after work
•  Eligible for a mobile voucher to be redeemed at 1 of 4 suppliers, renewable every 3 years
•  Fixed internet allowance for home use
•  Career break option
•  Hybrid way of working
•  Flexible working hours
•  Workation
•  Yearly performance review with remuneration review
•  Yearly company bonus
•  Car loan - subsidized interest facility
•  Learning opportunities: through an individual development plan and professional training
•  Career growth: whether you want to become more of an expert in your field or you want to expand your knowledge more horizontally, there is always room to grow within SD Worx!

As a support engineer NL International you are the link from service team to customer regarding the integration driven customers.

You will be in charge in understanding and interpretating the data traffic between customer, operations teams, local and international technical teams.

With your input we improve the lead time of functional and technical errors.

On top of your input to these teams, you help to optimize current dataflow alignment by discussing the use of automation tools and AI.

Every month you will be customer facing together with the Service Delivery Manager, to discuss the current success statuses and open challenges.

• Actively participate monitoring errors in SD Connect Admin Tool.
• Communicate errors with both customer and Service Team.
• Participate in creating working description of these errors.
• Participate in the best possible customer experience according to integrations via SD Connect

Which tasks can you expect?

• Support Customers in avoiding payroll errors submitted in Core HR.
• Assist in drafting working descriptions SD Connect
• Engage with customers on the best way to submit HR employee changes
• Engage with Service Team on payroll errors in SD Connect and Cobra

Knowledge & Technical skills

• Communication skills written and verbal.
• 1-2 years of professional experience in HR or Payroll domain
• Technical knowledge HR & Payroll systems
• A proactive attitude and a commitment to continuous learning and growth.

Please be informed that upon successful completion of the interview process, you will be required to submit a recent Certificate of Character, and you will undergo a background check as part of our standard legal procedures.

From many places, we work as one, moving from better to best together.

SD Worx lives diversity in the workplace. Diversity provides inspiration and innovation in our company. We particularly welcome applications from qualified talent, regardless of origin, nationality, gender, skin colour, ethnic and social background, religion, age, disability, sexual orientation and stage of life.