The Head of Housekeeping will oversee all aspects of housekeeping operations within our hotel. This role requires a hands-on leader who can manage a team effectively, maintain high cleanliness standards, and ensure that our guests receive the highest level of service.

Looking forward to form part of a new Team, Join Us to promote Newmark Hotels brand’s essence and service excellence.

La Maison D’Été Mauritius is hiring!

Key Responsibilities:

• Supervise, train, and motivate housekeeping team members to deliver exceptional service.

• Oversee and coordinate daily housekeeping activities, including scheduling staff, assigning duties, and managing workflow to meet operational requirements.

• Develop, implement, and maintain cleaning procedures and standards to ensure a pristine environment in guest rooms and public areas.

• Manage inventory of cleaning supplies and amenities, ordering supplies as needed while minimizing waste.

• Conduct regular inspections of guest rooms and public areas to ensure cleanliness and adherence to established standards.

• Handle guest complaints or concerns related to housekeeping, striving for quick and effective resolution to ensure guest satisfaction.

• Develop and manage the housekeeping department budget, including monitoring expenses and implementing cost-control measures.

• Ensure compliance with health and safety regulations in all housekeeping operations, including proper handling of cleaning chemicals and adherence to sanitation standards.

• Prepare reports on housekeeping operations, including labor costs, supply usage, and departmental performance metrics.

Qualifications:

• Education: High school diploma or equivalent required; a bachelor’s degree in Hospitality Management or a related field is preferred.
• Experience: Minimum of 5 years of experience in housekeeping management, with at least 2 years in an executive role.
• Skills: Strong leadership and organizational skills, excellent communication and interpersonal abilities, and a keen eye for detail. Familiarity with housekeeping software and tools is a plus.
• Knowledge: In-depth knowledge of cleaning techniques, materials, and equipment. Understanding of health and safety regulations related to housekeeping operations.
• Flexibility: Ability to work varied shifts, including weekends and holidays, as required by the hotel’s operational needs. 

Competencies:

• Proficient on Opera, and Office 365
• Excellent understanding of financial reporting and budgeting
• Must be able to collaborate with the team, as well as independently
• Eye for detail
• Self-motivated, innovative, problem solver & strong negotiator
• Excellent communication and interpersonal skills
• Analytical acumen