Head Bartender - Hennessy Park Hotel

Operation of Bar Outlet To meet guests' expectations concerning food and beverage service as per SOP. To ensure cleanliness of equipment and work environment.

Preferred Technical Skills:

• Proficient in NC2 Bar, hotel operations, and flaring skills.
• Strong in math, micros/cash register usage, and multitasking.
• Good communication skills, extroverted personality, and excellent presentation.
• Knowledge of beverages, cocktails, and customer service.
• Strong organizational, leadership, and coaching abilities.

Main Scope of Job:

• Lead the bar and waiting staff, ensuring smooth service and customer satisfaction.
• Focus on creating personalized guest experiences and preventing wastage.

Main Duties & Responsibilities:

Personnel and Staff:

• Conduct training, develop bar staff, and maintain proper grooming.
• Foster teamwork and punctuality while coaching and integrating new team members.

Operational Responsibilities:

• Promote hotel image and uphold high standards of hygiene and service.
• Ensure bar stock is maintained, conduct inventories, and suggest improvements to increase sales.
• Handle guest interactions professionally, anticipate their needs, and promote loyalty.
• Manage guest feedback and resolve complaints, ensuring compliance with billing and ordering standards.
• Oversee the cleanliness and maintenance of bar areas, equipment, and staff safety protocols.
• Ensure health and safety regulations are followed and incidents are reported.