Guest Services Agent- Hennessy Park Hotel

Ensure that all guests receive personalized service to the highest degree of courtesy, through personal recognition and prompt cordial attention from pre - arrival through departure

Core Responsibilities:

• To inform guests about Hotel facilities / services by displaying accurate, updated and relevant information

• To support Front Office in the welcome and arrival experience; assisting with registration, escorting / rooming the guest, with particular focus on VIP guests

• Have Full knowledge of VIP requirements, amenities and ensure proper guest recognition

• Implement and maintain daily Courtesy Calls program and compile Guest Feedback log

• To ensure all customers requests / complaints are handled quickly and effectively

• Arrange / coordinate unique experiences and celebrations by actively promoting hotel services

• Act as an ambassador of the destination and be able to successfully display local knowledge and give recommendations