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Guest Service Assistant - Reception

Flacq
Not disclosed
Permanent
Added 28/10/2024
Closing 27/11/2024
Sohni Duljeet

The Guest Service Assistant is responsible to provide fast, efficient, courteous service at all times to guests. He/She makes sure that the daily duties of the reception are carried out and deals with all guests’ queries by providing accurate information and proper follow up.

Duties and Responsibilities:

Responsibilities and duties for this position shall include, but not limited to the following areas and activities. At management discretion, direction may be given for tasks outside the scope of work described.

To organize, provide and coordinate training for new starters.
To take over Shift Leader position when required.
Have a good knowledge of the local area and where to find relevant information.
To know the operating hours of each outlets within the hotel.
To communicate with all guest and employees in a professional and courteous manner at all time.
To adhere to all company policies and procedures.
Covering other Front Office department positions when required.
To perform any reasonable task requested by the Shift Leaders and Reception Supervisor.
To respond to guest complaints in a professional manner at all times and record all relevant information.
To ensure the Front Desk and back offices are being kept clean and tidy at all times.
To maintain a high standard of personal hygiene, cleanliness and appearance at all times.
Always uses the correct standard to answer the telephone.
Constantly checks the handover, memo file and ensures checklists are completed at the end of your shift.
To report any unusual occurrences and any concerns to the reception shift leaders and supervisor.
To welcome all guests upon arrival according to the CBPM standards.
To ensure that procedures for rooming are being adhered to.
To promote the hotel facilities efficiently.
To ensure all special requests on the arrival list are being action and followed up.
To verify that all registration cards and keys have been prepared for the day.
To update any information from the guest registration card onto Visual Oui.
To liaise with the Concierge desk for the delivery and collect of luggage.
To follow up with the concerned airlines and agencies in case of any guest’s lost luggage.
To ensure that upon arrival, information on guest’s voucher matches the one in our reservation system. If incorrect or wrong, ensure proper action is taken.
To reconfirm airline ticket for all direct guests and follow up on any query from agencies’ guests.
To prepare the registration card for the next day.
To verify / print / attach with departure letter the bill for the next day departure.
To ensure that parcel, messages are delivered to guests on time.
Constantly liaises with all the resort departments to ensure smooth running of the operations.
Sorting and filling of guests’ bills from the outlets.
Clearing out the dockets of the check out guests.
To prepare and update the departure control sheet for the next day.