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Guest Service Agent/Language Specialist -German

  • Flacq
  • Negotiable
  • Permanent
  • Added 28/11/2024 
  • Closing 28/12/2024

As a Guest Services Agent, you will play a crucial role in providing exceptional customer service and ensuring a positive experience for guests who speak German.

 

Duties and Responsibilities:
  1. Communication: Effectively communicate with guests in German  both verbally and in writing, to provide assistance, answer inquiries, and address any concerns or issues they may have.
  2. Guest Assistance: Provide personalized assistance to guests, ensuring they have a comfortable and memorable stay. This includes greeting and welcoming guests, assisting with check-in and check-out procedures, and coordinating special requests or arrangements.
  3. Language Support: Serve as a language resource for guests and colleagues, facilitating effective communication between different parties within the organization
  4. Cultural Sensitivity: Display cultural sensitivity and awareness, ensuring that guest needs and preferences are understood and respected within their cultural context.
  5. Administrative Tasks: Assist with administrative duties such as maintaining guest records, preparing reports, and handling guest feedback and surveys.

Candidate profile:

  • Fluent in German in both oral and written communication
  • Diploma in Hospitality management or any other similar field.
  • Previous experience in a similar role of  minimum 2 years.
  • Strong customer service orientation
  • Team oriented

Constance Prince Maurice

Constance Prince Maurice

 
  • Choisy Road, Poste de Flacq, Mauritius

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