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Guest Experience Officer

  • Black River
  • Negotiable
  • Permanent
  • Added 01/11/2024 
  • Closing 01/12/2024
  • Sarah Maloupe
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Veranda Tamarin is seeking for a passionate and talented Guest Experience Officer.

 

Main duties:

  • Assist the management team in achieving the company’s goals and objectives, with regards to the Entertainment Department activities and program.
  • To carry out all assigned / programmed activities as per established hotel standards and procedures, and further assist his/her colleagues in a team working environment.
  • Assist the S&L team in ensuring that operating costs are kept to a minimum, and that the overall goals and objectives of the department are achieved.
  • To keep and ensure that all areas under his/ her control and responsibility satisfy the most stringent hygiene and sanitation requirements at all times.
  • Provide guest information and advice on available activities and facilities.
  • Organise, promote and coordinate Deep into Mauritius activities.
  • Welcomes guests and gives information and advice on respective activities and facilities
  • Actively invites guests to participate in hotel activities.
  • Organise and participate in any entertainement activities and other special activities proposed by the hotel
  • Organise hotel visit and ‘mise en chambre’ after check-in.
  • Collect and compile guests preference and feedback.
  • Offers solutions to guests’ requests and complaints including the recovery process.
  • To encourage guests to like, post and rate the hotel on social media pages (Facebook, Instagram, Trip Advisor..)
  • Assist in implementation of effective changes to improve customer service.
  • Assists superiors in carrying out the daily/monthly inventory of all items found in the department.
  • Promote upselling
  • Follow-up of all procedures as per SOP
  • Offers solutions to all sport / gym / musical entertainment operating problems
  • Ensures efficient organisation of respective activities, as per SOP
  • Helps in the preparation and organisation of musical entertainment/special events
  • Ensures that all the sound system and instrument are in good and functioning condition
  • Carries out the weekly (day/night) entertainment program.
  • Report all sport / evening entertainment operating problems to your superior.
  • Ensure effective and efficient organisation of respective activities.
  • Ensure the continuous communication of all hotel events to guests.
  • Take artists pictures, guests for social media pages.
Candidate's Profile:
  • HSC level or equivalent / SC level with professional training experience
  • 2 Years experience in a related position
  • Fluent both in English and French.

Veranda Tamarin Hotel

Veranda Tamarin Hotel

 

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