Guest Experience Officer

Veranda Tamarin is seeking for a passionate and talented Guest Experience Officer.

Main duties:

• Assist the management team in achieving the company’s goals and objectives, with regards to the Entertainment Department activities and program.
• To carry out all assigned / programmed activities as per established hotel standards and procedures, and further assist his/her colleagues in a team working environment.
• Assist the S&L team in ensuring that operating costs are kept to a minimum, and that the overall goals and objectives of the department are achieved.
• To keep and ensure that all areas under his/ her control and responsibility satisfy the most stringent hygiene and sanitation requirements at all times.
• Provide guest information and advice on available activities and facilities.
• Organise, promote and coordinate Deep into Mauritius activities.
• Welcomes guests and gives information and advice on respective activities and facilities
• Actively invites guests to participate in hotel activities.
• Organise and participate in any entertainement activities and other special activities proposed by the hotel
• Organise hotel visit and ‘mise en chambre’ after check-in.
• Collect and compile guests preference and feedback.
• Offers solutions to guests’ requests and complaints including the recovery process.
• To encourage guests to like, post and rate the hotel on social media pages (Facebook, Instagram, Trip Advisor..)
• Assist in implementation of effective changes to improve customer service.
• Assists superiors in carrying out the daily/monthly inventory of all items found in the department.
• Promote upselling
• Follow-up of all procedures as per SOP
• Offers solutions to all sport / gym / musical entertainment operating problems
• Ensures efficient organisation of respective activities, as per SOP
• Helps in the preparation and organisation of musical entertainment/special events
• Ensures that all the sound system and instrument are in good and functioning condition
• Carries out the weekly (day/night) entertainment program.
• Report all sport / evening entertainment operating problems to your superior.
• Ensure effective and efficient organisation of respective activities.
• Ensure the continuous communication of all hotel events to guests.
• Take artists pictures, guests for social media pages.