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Guest Experience Coordinator

  • Flacq
  • Negotiable
  • Permanent
  • Added 29/10/2024 
  • Closing 28/11/2024
  • Nasreen Serajuddy
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ensuring that the guests’ expectations are met by collecting feedback continuously and encouraging guests to post reviews/comments on trip advisor to boost the hotel reputation

 

Keep his superior informed about all unusual matters concerning any plans affecting his/her area
Welcome Guests
Attend to Guests' complaints and liase with HOD concerned for remedial actions
Give relevant and up-to-date information to Guests
Coordinate Guests special events
Collect Guests comments
Update and give remedial to Guests complaints
Create a data base of the outsiders
Compile Guests preferences
Involve in the recovery process
Create customer loyalty
Encourage guests to post online reviews on TripAdvisor 
Encourage guests to like our social media pages (Facebook/Instagram/Youtube/...) and post on our social media pages and promote our predefined Instagrammable Areas in our hotels within our brand guidelines
Contribute in improving guest services by working in teams
Monitor performance in order to improve guest service and ensure the team's performance
Implement the agreed changes to improve customer services
Promote upselling to increase sales
Find ways to reduce loss and wastage
Understand key concepts of profitability and cost management and their applications
Work closely with the VLH Communication & Digital Team 
Create & manage editorial calendars with the Social Media Executive
Generate, publish and share daily engaging and original contents (text, image, video, live, stories, ...)
Capture data for our CRM and any other relevant source of data for further communication (events, offers, info,...)
Monitor, engage & negotiate with digital Influencers to secure digital collaboration between them and hotel
Moderate social media pages in a timely manner - Operational questions / supports
Identify, report and advise on potential opportunities or risks

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Veranda Palmar Beach Hotel

Veranda Palmar Beach Hotel

 

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  • Coastal Road, Belle Mare, Mauritius, Belle Mare, Mauritius

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