Guest Experience Clerk - Paradis Beachcomber

• Attends to calls, directs calls and provides telecommunication services as appropriate;
• Listens actively to guest inquiries, concerns, and feedback, responding with empathy and understanding;
• Handles guest complaints and conflicts diplomatically and promptly;
• Ensures with the concerned departments that remedial actions are taken following guests’ complaints;
• Uses technology and software tools effectively to manage guest interactions and communication;
• Collaborates with other team members to ensures seamless service delivery and shares insights for continuous improvement;
• Collects and analyses guest’s feedback to identify trends and area for improvement

Candidate Profile:

• Higher School Certificate or equivalent;

• Previous experience in customer service, or a related field will be an advantage;
• Excellent communication and organisational skills;
• Ability to operate a telephone switchboard;
• Ability to work under pressure and to multitask;
• High level of confidentiality;
• Excellent grooming standards and courtesy;
• Conversant with Microsoft Office tools;
• Able and willing to perform odd hours of work including Sundays, public holidays and cyclonic days;
• Fluent in written and spoken English and French;
• Knowledge of a third language will be an advantage.