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Guest Experience Agent

  • Pamplemousses
  • Not disclosed
  • Permanent
  • Added 04/11/2024 
  • Closing 04/12/2024
  • Meenakshi Goburdhun
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Welcomes guests in a friendly and professional manner, presents them with a cold towel and offers them a drink, and accompanies them to their room.

 

Job Description and Specification

        Customer Service:

  • Actively participates in the provision of excellent service to guests.
  • Welcomes guests in a friendly and professional manner, presents them with a cold towel and offers them a drink, and accompanies them to their room.
  • Meets guests upon their departure.
  • Provides any necessary assistance to guests with special needs.
  • Interacts with guests on a daily basis, listens to their requests and feedback during their stay and takes initiative to achieve service excellence.
  • Handles customer complaints efficiently through appropriate interaction and/or referral to the Guest Relations Manager.
  • Logbook Updating.
  • Updates the daily attendance book to control punctuality, absenteeism, overtime and casual labor, in order to make sure that his/her IN and OUT duty time have been recorded.
  • Promotion and Direct Up-selling.
  • Promotes F&B outlets, events and theme nights, according to targets set by management.
  • Promotes the various facilities and services of the Hotel, according to targets set by management.
  • SOP Compliance and Quality Assurance.
  • Carries out all delegated duties in accordance with the Hotel’s standards and checklists, and with Management instructions.
  • Assists the Guest Relations Manager and Guest Relations Supervisor in implementing all SOP(s) and monitoring their professional execution.
  • Complies with grooming and hygiene, and with safety regulations and procedures as well as SOP(s) at all times.

 

Team Management:

  • Passes-on messages and information to colleagues during briefing sessions.
  • Front Office Operations.
  • Offers effective assistance to guests during their stay at the Hotel.
  • Administrative Support.
  • Updates the guest history file as requested.
  • Prepares the daily events of the Hotel.
  • Assists the Guest Relations Manager and/or the Guest Relations Supervisor with the production of various documents.
  • Prepares registration cards for arriving guests as required.


Ocean's Creek Beach Hotel

Ocean's Creek Beach Hotel

 

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