GUEST RELATION OFFICER - GERMAN

Customer Service

• Actively participates in the provision of excellent service to guests.
• Welcomes guests in a friendly and professional manner, presents them with a cold towel and offers them a drink, and accompanies them to their room.
• Ensures that hostesses of respective children’s club meet children.
• Meets guests upon their departure.
• Provides any necessary assistance to guests with special needs.
• Interacts with guests on a daily basis, listens to their requests and feedback during their stay and takes initiative to achieve service excellence.
• Handles customer complaints efficiently through appropriate interaction and/or referral to the Guest Relations Manager.

 Promotion and Direct Up-selling

• Sells outings to Ile des deux Cocos.
• Promotes F&B outlets, events and theme nights, according to targets set by management.
• Promotes the various facilities and services of the Hotel, according to targets set by management.
• Conducts wedding at the Hotel.

Team Management

• Passes-on messages and information to colleagues during briefing sessions.

Front Office Operations