Front Office Assistant

Veranda Tamarin is seeking for a passionate and talented Front Office Assistant. Come and join our tribe !

Main Responsibilities:

• Take part in training and implement accordingly
• Keep superior informed about all unusual matters concerning any plans affecting his/her area
• Handle all incoming, outgoing calls
• Prepare pre arrival formalities
• Handling of visitors
• Follow-up on all Guests requests and complaints and provide feedback
• Assist Guest in dealing with foreign currencies
• Ensure proper delivery of all messages to Guests through porters
• Arrange with porter for collection of luggages upon departure of Guests
• Arrange whenever necessary, transport for Guests to airport
• Prepare check-in & check out procedure for all guests
• Keep Guests updated on all relevant information
• Operate the telephone system
• Prepare guest’s invoice and receive payment for settlement of accounts before checkout
• Input manual posting on PMS
• Screen departure guest folio for anomalies and report to supervision
• Perform allowance when required
• Verify guest invoice and report any discrepancy to supervision
• Handle cash and credit car transaction
• Handing over cash float
• Prepare daily statement of revenue and submit cash together with all relevant documentation to night auditor
• Handle cash float and keep records of all transactions with respect to the central safe
• Ensure that all telephone charge slips are transmitted to cashier
• Follow-up of all procedures
• Transfer information from registration cards to system and classify them
• Comply with all the sustainability commitments and practices implemented within business units
• Notify the Sustainable Development Department of any matters that may pose any impact to the environment and society

Candidate's Profile:

• SC level or equivalent, professional training and experience
• 2 Years experience in a related position
• Fluent both in English and French, a third language would be an advantage