(English) Remote Customer Service Agent

Remote / Work from home Customer Service position, permanent position after successful probation. All necessary hardware and training provided. Starting: ASAP Working Week: Many different shifts available 5 working days with 2 days off Total Hours: 40 hours per week

Person Specification:

▪ The successful candidate must have excellent communication skills in English, excellent attention to detail, work as part of a team as well as alone and have good time management skills

▪ To be able to work independently and manage workload however must possess team player work ethics

▪ Quick learner able to become productive quickly

Essential Skills & Requirements:

▪ Excellent business communication skills both verbal and written

▪ Polite and friendly telephone and email manner

▪ Empathetic towards others, both clients and colleagues

▪ Able to use own initiative to find resolutions and think outside the box

▪ PC literate and a good attention to detail.

▪ Previous experience in a Customer Service environment and industry knowledge desired

Responsibilities, included but not limited to:

▪ Answering incoming calls from potential new and existing customers

▪ Ensure the provision of information is clear and concise and the customers benefits from first time resolution rates and minimise further incoming contacts and unnecessary Backline queries

▪ Building strong relationships with clients over the phone and via e-mail

▪ Liaising with customers, suppliers and other departments on a daily basis

▪ Filtering enquiries and prioritising workload

▪ Assisting clients with providing status notifications and performing follow-up’s and investigations

▪ Manage track and trace requests via phone and email focusing on FTR and ensuring all information is recorded for further trace investigation where necessary

▪ Provide price / transit quotations using in-house systems

▪ Respond to a variety of customer requests and enquiries via email ▪ Manage your daily Backline workload to ensure clients are kept updated pro-actively

▪ Focus on making outbound calls to get quick and solid results to ensure clients requirements and expectations are met ▪ Ensures all open queries have received a follow up response by EOB

▪ Building strong relationships with clients over the phone and via e-mail

▪ Taking ownership of enquiries ▪ Keeping a tidy inbox, avoiding cases kept open unnecessarily