Duty Supervisor

Responsible for overseeing daily operations and ensuring the center runs smoothly. This includes managing staff, ensuring customer service standards are met, monitoring security and maintenance issues, and handling any incidents or emergencies.

Operational Oversight

Conduct routine inspections to ensure facilities are clean, functional, and compliant with safety regulations.

Act as the primary point of contact for tenants and customers during shifts, addressing queries or concerns promptly.

Prepare reports, including inspection checklists, outlining operational activities, issues, and recommended improvements.

Ensure site rules and regulations are adhered to during events and operational activities.

Work under strict deadlines and address after-hours requests as needed, based on workload and urgency.

Assist in scheduling and coordinating events organised by management, ensuring smooth execution.

Collaborate with operations and other team members to ensure tenant satisfaction and the smooth functioning of the centre.

Customer Service

Handle visitor complaints and feedback professionally and ensure timely resolution.

Provide information about services, policies and operational procedures to visitors.

Team Coordination

Manage and oversee the performance of security, housekeeping and maintenance staff on duty.

Coordinate between departments and business units to ensure seamless operations.

Conduct briefings and handovers to ensure all team members are informed of ongoing and upcoming tasks.

Tenant Liaison

Build strong relationships with tenants, addressing their operational and facility-related concerns.

Provide information about services, policies, and operational procedures to tenants.

Support new tenants with onboarding and ensure readiness of spaces/lots for occupation. 

Monitor tenant compliance with lease agreements, including operating hours, signage, and promotional activities.

Coordinate with the marketing team for all activities of the centre so that proper planning can be done.

Respond to tenant complaints, investigate concerns, and collaborate with relevant teams to resolve issues effectively. 

Facility Maintenance

Ensure all areas are at all times clean, well-lit and presentable.

Report and ensure all cases related to infrastructure and equipment requiring repair and maintenance are completed within stipulated timelines. 

Safety and Security

Monitor compliance with health and safety regulations, addressing any deviations.

Monitor security protocols, including crowd management during peak hours and emergencies.

Conduct checks on fire safety equipment and ensure evacuation plans are updated and visible.

Policy Enforcement

Ensure all tenants and customers adhere to Centre policies, including noise levels, waste disposal, and parking regulations. 

Emergency Management

Serve as the on-site contact for emergencies, including medical incidents, power outages, or security threats.

Coordinate evacuation procedures and liaise with emergency services when required.

Supervise and train maintenance staff on aspect of emergency to keep high standards of service delivery.