Duty Manager

The Duty Manager is responsible to co-ordinate, direct and lead the Front Office personnel and ensure the smooth operation of the department under the direction of FOM whereby the results achieved are in accordance with the objectives, performance and quality standard established by the hotel.

Key Responsibilities:

• Duty Manager must assist the Front Office Manager in organizing, directing and co-coordinating the activities of the front office during nights in ensuring the smooth operation and proper administration of the department.
• To Maintain a safety and secure environment for guests and staff within the premises by being fully conversant with all departmental Fire, Emergency and Bomb procedures.
• Represent the management in handling all guest inquiries, request and complaints concerning services from all areas of operations during nights.
• Encourage maximum revenues and occupancies through training and direct control.
• Must have full knowledge of all emergencies procedures and hotel policies.
• Night manager to prepare the Daily Event daily basis.
• To ensure all reports prepared by Night Audit and Guest Service Agent are correct.
• Review all audits and reconciliation of daily sales transactions of front office and all outlets, balancing all cash registers and reporting discrepancies to Line Managers.
• To make daily rounds through all operating departments to increase visibility to guests and employee particularly at night.
• To ensure that the main entrance is free of obstructions and traffic congestion.
• Review and monitor early morning wake up call procedures.
• Maintain and update with current hotel information.
• Complete knowledge of all room types and hotel facilities.
• Review arrival lists and anticipate needs.
• Operate communication equipment.
• Duty manager to oversees the Night Audit Function:
• Duty Manager to ensure training needs analysis of night staff is carried out and training programs are designed and implemented to meet needs.
• To ensure that members of staff from all departments report to work on time and contact the relevant HOD to arrange cover if necessary. 

Qualifications:

- Bachelor's degree in Hospitality Management or a related field

- Proven experience in a supervisory or managerial role within the hotel industry.

- Strong leadership and organizational skills.

- Excellent communication and interpersonal abilities.

- Knowledge of hotel operations, reservation systems, and customer service best practices.